Hat Club FAQ

How do I track my order?

You will receive an email confirmation shortly after you place an order. You will also be able to log into your account on our website to view any of your current or previous orders.

The only "tracking" you will be able to use is through our shipping carriers' websites. Once your order is shipped, you will receive an email from either FedEx or USPS with your package's tracking number. If you need further help in tracking details of your order, please call us toll free at 888-428-6322 or email us.

How long will it take to receive my order after placing it?

Most orders placed before 10am PST, Mon-Fri ship within 48 hours. Once an order has been shipped, please allow 1-5 business days for your order to arrive, depending on your choice of shipping method. You will receive an email confirming your tracking number the day your order ships.

If you ordered multiple items, your order may ship in separate packages and you will receive a separate shipping email for each package. You will not be charged any additional shipping fees.

How is sales tax calculated?

We must charge sales tax in accordance with state and local laws and regulations to all orders shipped to Arizona, California, & Texas. We charge an Arizona tax rate of 9.3%, and California and Texas are both 8.25%. Sales tax is added during checkout on the items in your cart. There is no sales tax on shipping.

When is my credit card charged?

You credit card is not charged until your order is shipped. Your card will be “authorized” at the time you place your order. This verifies the available funds on your credit card and the amount is “held” until we process your order for shipment. Your bank account or credit card statement may show a pending transaction for your order amount until we have shipped your order.

What if my shipping and billing addresses are different?

Not a problem. However, orders greater than $100 may need to be shipped to your credit card's billing address for your safety. We will contact you if your order needs to be shipped to your billing address if it's different than your shipping address.

How much does shipping cost?

Shipping To
Sale Amount
Shipping Costs & Times

ALL 50 U.S. STATES

All orders**

Standard (2-5 transit days*) - $4.99

Priority (2-3 transit days*) - $8.99

APO, FPO, & OTHER MILITARY - select 'United States' as your country

All orders**

$4.99 (5-10 transit days*)

AUSTRALIA^ - Australian Post

CHINA^ - China Post

FRANCE^ - la Poste

GERMANY^ - Deutsche Post

ITALY^ - Poste Italiane

JAPAN^ - Japan Post

MEXICO^ - Correos de Mexico

NETHERLANDS^ - TNT Post

SWEDEN^ - Posten

SPAIN^ - Correos

UNITED KINGDOM^ - Royal Post

1-2 Hats/Items**
3-4 Hats/Items**
5-8 Hats/Items**
9-12 Hats/Items**
13+ Hats/Items**
$14.99 (7-14 transit days*), $44.99 FedEx Priority (3-7 transit days*)
$19.99 (7-14 transit days*), $44.99 FedEx Priority (3-7 transit days*)
$24.99 (7-14 transit days*), $54.99 FedEx Priority (3-7 transit days*)
$34.99 (7-14 transit days*), $54.99 FedEx Priority (3-7 transit days*)
$59.99 (7-14 transit days*), $99.99 FedEx Priority (3-7 transit days*)

CANADA^ - ships Canadian Post

1-2 Hats/Items**
3-4 Hats/Items**
5-8 Hats/Items**
9-12 Hats/Items**
13+ Hats/Items**
$9.99 (7-14 transit days*)
$14.99 (7-14 transit days*)
$19.99 (7-14 transit days*)
$24.99 (7-14 transit days*)
$39.99 (7-14 transit days*)

All Other International Addresses^

1-4 Hats/Items**
5-12 Hats/Items**
13+ Hats/Items**
$44.99 FedEx Priority (3-7 transit days*)
$54.99 FedEx Priority (3-7 transit days*)
$99.99 FedEx Priority (3-7 transit days*)

*Shipping time estimates are "business" transit days and do not include order processing time. Due to reasons outside of Hat Club's control, i.e. inclement weather, acts of God, delivery service strikes, etc., we must allow up to 10 business days from the ship-date for U.S. orders to arrive before declaring that they are "lost in transit" and can be reshipped. APO/FPO/Military orders must allow up to 15 business days for the same reasons listed above. All international orders must allow at least 30 days from the ship-date for the same reasons listed above. These delays are NOT normal and are listed as a precaution. Please contact us if you have questions about urgent delivery times and if you would like to verify arrival times.

**Orders over $100 U.S. may be required to ship to the billing address listed with the credit card, or to have a Verified PayPal account. 

^International orders which contain many items, or which contain large headwear accessories, may require additional shipping charges. We will attempt to contact you if additional funds are needed. International orders may also be subject to duties & taxes required by their country. These duties and taxes can usually be estimated at 15-20% and must be paid to the shipping carrier upon delivery. All international orders must be shipped to the credit card billing address, unless paying by PayPal.

How do I change or cancel an order?

If you wish to make a change to, or cancel your order, please call us at 888-428-6322 or email us as soon as possible. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If your order has already been shipped, we will not be able to change or cancel the order.

If your ordered cannot be changed or canceled, you may either refuse delivery of shipment or ship the order back to us. You will need to pay for the return shipping and we suggest insuring the products for their retail value. Hat Club is not responsible for returned product in transit. We will not refund shipping for these orders since the order was already shipped.

What is Hat Club’s Return / Exchange policy?

If you are unsure about your purchase, please do not wear the item(s). We will gladly issue a refund within 45 days of your purchase date, or from when your order was delivered, whichever is longer. Exchanges will be accepted up to 60 days after the purchase date. All items must be unworn, unwashed, and in new condition. Please see our Return Policypage for more details.

Is this web site secure and is my credit card information safe?

We work with some of the best security measures available on the Internet. We want you to feel comfortable that personal information such as your name, address and credit card number will be kept safe throughout your entire shopping experience.

For added safety we do not store credit card information on our web server after your order has been processed. Even after you register with our site, you have to enter your credit card information each time you make a purchase. This significantly reduces the chances of Internet credit card fraud. We use Authorize.net's secure site as our credit card processor. Please visit www.Authorize.net for more information on their high measures of internet security.

Our site is designed to only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you'll be unable to place an order through an unsecured connection.

We also use McAfee Secure to test our website daily to protect us from identity theft, phishing, viruses, and spyware. Check out our rating for yourself at McAfee.

What is the Hat Club Membership?

Hat Club is the ORIGINAL membership-based store of its type. Our Membership program has been imitated by many, but duplicated by none. The Membership allows you to save an average of $7 per hat, and sometimes up to $12 per hat! It is our way of saying thanks to the headwear enthusiast for shopping with our company. You receive 20% off of most regular priced items for life once you become a Member! No one matches that. You’ll be able to use your Membership at HatClub.com and at any one of our retail stores.

  • Items do not receive the Member discount price on your first order (when first buying the Membership).
  • Discount excludes sale or clearance merchandise.
  • Discount is not combinable with any other Hat Club promotions or sales; some restrictions may apply.
  • Discounts do not apply to Gift Card and Hat Club Membership purchases. Other product discount restrictions may apply.
  • The Membership is nonrefundable.

Simply add the Membership to your cart along with the purchase of one regular priced hat. The Membership is only a one-time fee of $5 and never expires once you join. Fill out the necessary registration info upon checkout and you’ll be part of the Club. Pick up your Membership here.

Do I have to be a Hat Club Member to make a purchase?

Absolutely not. Proceed to checkout as normal and complete your order. However, are you sure you wouldn’t want to throw in $5 so you receive 20% off for the rest of your life with us?

How do you protect my privacy?

Our relationship with our customers is very important. HatClub.com is committed to providing our customers with a secure web site to shop and will only collect the personal information that is necessary to process your order. Our customers should feel assured that access to this information will be limited to the appropriate employees and will never be sold or given to any other company. Please read the following information to learn more about how and why we collect information and how the information is safeguarded. If you have any questions concerning our privacy policy, please contact us.

What information does HatClub.com need when a customer places an order? When a customer places an order over our web site, we will ask for your payment method preference, credit card account number, expiration date, and card security code (if applicable), name as it appears on your credit card, "bill to" address, shipping address, daytime phone number, and e-mail address. You will have the option of saving this information for future purchases. The information is stored in the form of a "cookie" in your computer. Cookies are text files that are stored on your computer. Your browser should give you the option to refuse cookies. You cannot make purchases on HatClub.com without your cookies enabled.

Our customers should feel confident that the above personal information is transmitted over secure servers. This information is necessary to properly process your order. Our systems limit access to this information only to employees who may need it to process your order. To complete a credit card transaction, the pertinent credit card information is securely forwarded to our credit card processor for authorization. HatClub.com guarantees that our customers will only pay for those items, which they have actually authorized.

HatClub.com collaborates with government agencies and other companies to prevent fraud. In the collaboration process, we may share information with these agencies and companies assisting us in the fraud prevention and investigation, as permitted and required by law. In no way is this information used for marketing purposes. This information is strictly used to prevent and assist fraud investigations.

Can you embroider logos or text on hats?

Unfortunately, we do not offer embroidery services at this time and are unable to create custom designed logo hats. We only supply licensed, branded, or blank style headwear.

How can I buy team or bulk orders?

Unfortunately we do not offer team or bulk orders. We also do not offer embroidery services at this time and are unable to create custom designed logoed hats. We only supply in-stock licensed, branded, or blank style headwear.

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