You will receive an email confirmation shortly after you place an order.  You will also be able to log into your account on our website to view any of your current or previous orders. 

The only "tracking" you will be able to use is through our shipping carriers.  Once your order is shipped, you will receive another email from either FedEx or Stamps.com with your package's tracking number.  If you need further help in tracking details of your order, please call us toll free at 888-428-6322, ext. 28 or email us at customerservice@hatclub.com.

You can expect your package to arrive within 10 business days after your order is placed.  Orders normally take 1-4 business days to process and ship.  Once an order has been shipped, please allow 2-5 business days for your order to arrive. Most orders are shipped with FedEx and you will receive an email confirming your tracking number the day your product/s ship.  If you ordered multiple items, your order may ship in separate packages.  You will receive a separate shipping email for each package.

We wish.  Our stores are very market tailored and each store’s selection is geared towards its target customer.  Our website is a collection of all of our stores combined, plus exclusive online items.  However, you may not be able to buy all of our products at our stores, but you can certainly return or exchange any HatClub.com item to any one of our retail locations and vice versa.

We must charge sales tax in accordance with state and local laws and regulations to all orders shipped to Arizona.  We charge an Arizona tax rate of 8.10%.  Sales tax is added during checkout on the items in your cart.  There is no sales tax on shipping.

You may use a debit card which deducts directly from your bank account (must have Visa or MasterCard logo).  We also accept PayPal as a form of payment.  It’s very easy to open an account with PayPal and you can make purchases directly from your bank account.

You credit card is not charged until your order is shipped.  Your card will be “authorized” at the time you place your order.  This verifies the available funds on your credit card and the amount is “held” until we process your order for shipment.  Your bank account or credit card statement may show a pending transaction for your order amount until we have shipped your order.

Yes, Sir.  Orders sent to APO and FPO address are sent using USPS.  Orders are usually shipped from our Tempe, AZ warehouse but are sometimes shipped from one of our California or Texas retail locations.  Once an order has been shipped, please allow 3-10 business days for your product/s to arrive.  You will receive an email from Stamps.com confirming your tracking number the day your product/s ship.  Please note that Stamps.com tracking details only show when a product is shipped and when it is delivered.  Unfortunately, they are unable to offer details of the exact location of your package during the shipping process.  If you ordered multiple items, your order may ship in separate packages.  You will receive a separate shipping email for each package.

We offer as many of our products as we can online.  Our selection is a pool of our warehouse stock and our retail locations.  Depending on the location of the items you order, we may ship from our warehouse or one of our retail stores.  If your order ships from multiple locations, you will receive tracking numbers for each shipment.  Shipping from multiple locations may increase the amount of time it takes for you to receive your complete order.

Commodities sent to Canada are required to pay additional Duties and Taxes.  These fees are usually estimated around 13-15% of the commodity value, but are ultimately determined by the Canadian province which your order is shipped to. Please consult with your local government to find out your exact duties and taxes.

Our carrier, FedEx, pays for these duties and taxes up front and will send you a bill for reimbursement on the fees which they paid, as well as a brokerage fee for clearing your package through customs. This duties, taxes, and brokerage fees bill will be mailed to your address shortly after you receive your HatClub.com order.  Please see below for a breakdown on how the brokerage fees are charged:

     Order Value                    FedEx Brokerage Fee

     * $0.00 - 20.00               $0.00

     * $20.01 - 40.00             $7.00

     * $40.01 - 100.00           $19.45

     * $100.01 - 200.00         $29.00

     * $200.01 - 1000.00       $40.30

If you wish to cancel your order, please call us at 888-428-6322, ext. 28 or email us at customerservice@hatclub.com as soon as possible.  We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing.  If your order has already been shipped, we will not be able to cancel the order.

If your ordered cannot be canceled, you may either refuse delivery of shipment or ship the order back to us.  You will need to pay for the return shipping and we suggest insuring the products for their retail value.  Hat Club is not responsible for returned product in transit.  We will not refund shipping for these orders since the order was already shipped.

If you are unsure about your purchase, please do not wear the item(s).  We will gladly issue a refund within 30 days of your purchase or from when your order was delivered, whichever is longer.  Exchanges will be accepted up to 60 days after the purchase date. All items must be unworn, unwashed, and in new condition.  Please see our Return Policy page for more details.

We work with some of the best security measures available on the Internet. We want you to feel comfortable that personal information such as your name, address and credit card number will be kept safe throughout your entire shopping experience.

For added safety we do not store credit card information on our web server after your order has been processed. This significantly reduces the chances of Internet credit card fraud. Unfortunately, this also means that on future orders you will have to tell us your credit card information again.

It is our policy to never send private information such as your credit card number via email.

Our site is designed to only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you'll be unable to place an order through an unsecured connection. 

We also use Authorize.net's secure site as our credit card processor.  Please visit www.Authorize.net for more information on their high measures of internet security.

Hat Club is the ORIGINAL membership based store of its type.  Our Membership program allows you to save an average of $7 per hat, and sometimes up to $12 per hat!  The Membership is our way of saying thanks to the headwear enthusiast for shopping with our company.  You receive 20% off of most regular priced items for life once you become a Member!  You’ll be able to use your Membership at HatClub.com and at any one of our retail stores.

• Discount excludes sale or clearance merchandise.
• A regular priced hat must be purchased with the Membership.
• Discount is not combinable with any other Hat Club promotions or sales; some restrictions may apply.
• Discounts do not apply to Gift Card and Hat Club Membership purchases.
• The Membership is nonrefundable.
  
  

If you have not registered on our website before, you would need to create a new account.  This can be done by clicking the Login/Register link at the top left of our website. There will be a callout for your Membership number in the registration process.  Once you register your Membership number, you are now an Online Member.  You will be able to receive your normal 20% discount whenever you are logged onto the site.

We’ll make sure to help you find your correct Member number.  You can either call us at 888-428-6322, ext. 28 or email us at customerservice@hatclub.com and we’ll be happy to assist you with your purchase.  Or, if you would rather make the purchase on your own and deal with the Membership hunt later, we will give you a one time 20% off promo code to receive a discount on one of your items during the checkout process.  You would have to contact us afterwards so that we can help you find your Member number for your next purchase.

After you have registered with our site, you can easily add addresses, view orders, and edit your contact information by clicking on the Login/Register link at the top left of the website.  Enter your registered email address and password and you'll be able to make any necessary changes to your account.

Our relationship with our customers is very important. HatClub.com is committed to providing our customers with a secure web site to shop and will only collect the personal information that is necessary to process your order. Our customers should feel assured that access to this information will be limited to the appropriate employees and will never be sold or given to any other company. Please read the following information to learn more about how and why we collect information and how the information is safeguarded. If you have any questions concerning our privacy policy, please e-mail us at customerservice@hatclub.com.

What information does HatClub.com need when a customer places an order? When a customer places an order over our web site, we will ask for your payment method preference, credit card account number, expiration date, and card security code (if applicable), name as it appears on your credit card, "bill to" address, shipping address, daytime phone number, and e-mail address. You will have the option of saving this information for future purchases. The information is stored in the form of a "cookie" in your computer. Cookies are text files that are stored on your computer. Your browser should give you the option to refuse cookies. You cannot make purchases on HatClub.com without your cookies enabled.

Our customers should feel confident that the above personal information is transmitted over secure servers. This information is necessary to properly process your order. Our systems limit access to this information only to employees who may need it to process your order. To complete a credit card transaction, the pertinent credit card information is securely forwarded to our credit card processor for authorization. HatClub.com guarantees that our customers will only pay for those items, which they have actually authorized.

HatClub.com collaborates with government agencies and other companies to prevent fraud. In the collaboration process, we may share information with these agencies and companies assisting us in the fraud prevention and investigation, as permitted and required by law. In no way is this information used for marketing purposes. This information is strictly used to prevent and assist fraud investigations.

Unfortunately, we do not offer embroidery services at this time and are unable to create custom designed logo hats.  We only supply licensed, branded, or blank style headwear.