Got questions about returns or exchanges which you can't find the answers to here? Call us Mon-Fri, 8am-5pm, Arizona time!

Call 888-428-6322 or email us at customerservice@hatclub.com.   We want you to be completely satisfied with your purchase and feel secure that you can easily return your items if you need to.

If you are unsure about your purchase, please do not wear the item(s).   We will gladly issue a refund within 30 days of your purchase or from when your order was delivered, whichever is longer.   Exchanges will be accepted up to 60 days after the purchase date. EXCHANGES MUST INCLUDE A CHECK, MONEY ORDER, OR CASH FOR $4.99 to cover shipping costs to send your exchange back to you.

 

How do I return/exchange an item to HatClub.com?

• Shipping and handling fees, including costs to ship items back to HatClub.com, are non-refundable.
• Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your exchange to be processed completely.
• All items must be returned in new condition (unwashed and unworn) and with all paperwork, parts, and accessories to insure full credit and/or availability for exchange.
• EXCHANGES MUST INCLUDE A CHECK, MONEY ORDER, OR CASH FOR $4.99 to cover the shipping costs to send your exchange back to you.

Please follow the instructions below for making a return or exchange:

1. Pack the item(s) securely in a sturdy cardboard box  Items damaged due to improper packaging will not be returned or exchanged.
2. Enclose a copy of your original packing/order receipt with the item(s).   If you cannot send a copy of your receipt, please include your order number, billing name, and address with the item(s).
3. Enclose instructions of what you would like us to do with your item(s) (refund, exchange for different cap size, exchange for different product, etc.)
4. If you would like to make an exchange for another item, EXCHANGES MUST INCLUDE A CHECK, MONEY ORDER, OR CASH FOR $4.99 to cover the shipping costs to send your exchange back to you. 
5. You may ship your items to our return center listed below using the U.S. Postal Service, FedEx, UPS or other U.S. authorized mail carriers. You will assume responsibility for all shipping costs. We recommend insuring your package for its full retail value.

Hat Club is not responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Ship the return package to:

          HatClub.com Returns
          2006 East 5th Street
          Suite 102
          Tempe, AZ 85281

 

Free Returns & Exchanges on orders over $50!

It’s free and it’s easy.  Effective 7/30/2009, and for a limited time, Domestic U.S. orders over $50 receive Free Shipping & Free Returns! 

• Eligible customers can receive one free Return Label or one free Return Label & Exchange per order. 
• Customers have 60 days from the date of receiving their order to return or exchange their item(s) using the free label provided by Hat Club. 

Please contact our Customer Service department by email, customerservice@hatclub.com, or by phone at 888-428-6322 to have one of our Reps assist you with providing a return shipping label or exchanging an item. 

 

How do I return/exchange an item at a Hat Club retail store?
If you decide to make a return/exchange to a Hat Club store, you must bring the following items with you:

1. Your original packing/order receipt.
2. The credit card used for the original purchase.  Orders placed using Debit Cards will not be refunded for cash. Orders placed using PayPal will be refunded to a Hat Club Gift Card.
3. Shipping charges are non-refundable.