RETURNS & EXCHANGES

Got questions about returns or exchanges which you can't find the answers to here? Call us Mon-Fri 7am-4pm PST: 888-428-6322, or email us at customerservice@hatclub.com.  We want you to be completely satisfied with your purchase and feel secure that you can easily return your items if you need to.

 

RETURNS/EXCHANGES ARE EASY

If you are unsure about your purchase, please do not wear the item(s).  We will gladly issue a refund within 45 days of your purchase date, or from when your order was delivered, whichever is longer.   Exchanges will be accepted up to 60 days after the purchase date. EXCHANGES MUST INCLUDE A CHECK, MONEY ORDER, OR CASH FOR $5 to cover the shipping costs of sending your exchange back to you (International exchanges see bottom of page).

 

How do I return/exchange an item to HatClub.com?

  • Shipping and handling fees, including costs to ship items back to HatClub.com, are non-refundable.
  • Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for an exchange to be processed completely.
  • All items must be returned in new condition (unwashed and unworn) and with all paperwork, parts, and accessories to insure full credit and/or availability for exchange.
  • EXCHANGES MUST INCLUDE A CHECK, MONEY ORDER, OR CASH FOR $5 to cover the shipping costs to send your exchange back to you (International exchanges see bottom of page).

 

Please follow the instructions below for making a return or exchange:

  1. Pack the item(s) securely in a sturdy cardboard box.  Items damaged due to improper packaging will not be returned or exchanged.
  2. Enclose a copy of your original packing/order receipt with the item(s).   If you cannot send a copy of your receipt, please include your order number, billing name, and address with the item(s).
  3. Enclose instructions of what you would like us to do with your item(s) (refund, exchange for different cap size, exchange for different product, etc.)
  4. If you would like to make an exchange for another item, EXCHANGES MUST INCLUDE A CHECK, MONEY ORDER, OR CASH FOR $5 to cover the shipping costs to send your exchange back to you (International exchanges see bottom of page). 
  5. You may ship your items to our return center listed below using the U.S. Postal Service, FedEx, UPS or other U.S. authorized mail carriers. You will assume responsibility for all shipping costs. We recommend insuring your package for its full retail value.

 

Hat Club is not responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Ship the return package to:

          HatClub.com Returns
          1834 West 3rd Street
          Tempe, AZ 85281

 

How do I return/exchange an item at a Hat Club retail store?
If you decide to make a return/exchange to a Hat Club store, you must bring the following items with you:

  1. Your original packing/order receipt.
  2. The credit card used for the original purchase.  Orders placed using Debit Cards will not be refunded for cash. Orders placed using PayPal will be refunded to a Hat Club Gift Card.
  3. Shipping charges are non-refundable.

 

International Exchanges

International exchanges must include a check, money order, or cash in the same amount which was paid to have the original order sent to you. We can also accept PayPal payments to customerservice@hatclub.com. If you choose to pay through PayPal, please send payment before your package arrives at our warehouse, and enter a note on the payment submittal which includes your name, original order number, and details of your exchange request.

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