How do I track my order?
Click here to TRACK your order
You will receive an email confirmation shortly after you place an order. You will also be able to log into your account on our website to view any of your current or previous orders.
The only "tracking" you will be able to use is through our shipping carriers' websites. Once your order is shipped, you will receive an email from either FedEx or USPS with your package's tracking number. If you need further help in tracking details of your order, please call us toll free at 1-888-670-3635 or email us at [email protected]
Do you offer FREE shipping?
We offer FREE shipping on U.S. orders over $75.
Where is my pre-order?
All information about pre-orders can be found here.
How do I return my item?
Click here to create a returns label. For more information about returns visit here.
How long will it take to receive my order after placing it?
Most orders placed before 10am PST, Mon-Fri ship within 72 hours. Once an order has been shipped, please allow 2-10 business days for your order to arrive, depending on your choice of shipping method. You will receive an email confirming your tracking number the day your order ships.
If you ordered multiple items, your order may ship in separate packages and you will receive a separate shipping email for each package. You will not be charged any additional shipping fees.
How do I find my fitted hat size?
Check out our find my size page with a video from our friends at New Era.
How is sales tax calculated?
We must charge sales tax in accordance with state and local laws and regulations to all orders shipped to Arizona, California, Texas, Washington & New York. We charge an Arizona tax rate of 8.1%, California of 8.75%, Texas 8.25%, Washington 10.00% and New York 8.5%. Sales tax is added during checkout on the items in your cart. There is no sales tax on shipping.
When is my credit card charged?
Your credit card is charged at the time your order is placed. Your card will be “authorized” immediately to verify the funds are available on your credit card and the amount is “held” until we process your order for shipment. Your bank account or credit card statement may show a pending transaction for your order amount until we have shipped your order.
What if my shipping and billing addresses are different?
Not a problem. However, orders greater than $100 may need to be shipped to your credit card's billing address for your safety. We will contact you if your order needs to be shipped to your billing address if it's different than your shipping address.
How much does shipping cost?
|SHIPPING TO||SALE AMOUNT||SHIPPING COSTS & TIMES|
|ALL 50 U.S. STATES||All orders**||Standard (2-5 transit days*) - $4.99
Priority (2-3 transit days*) - $8.99
|APO, FPO, & OTHER MILITARY - select 'United States' as your country||All orders**||$4.99 (5-10 transit days*)|
AUSTRALIA^ - Australian Post
CHINA^ - China Post
FRANCE^ - la Poste
GERMANY^ - Deutsche Post
ITALY^ - Poste Italiane
JAPAN^ - Japan Post
MEXICO^ - Correos De Mexico
NETHERLANDS^ - TNT Post
SWEDEN^ - Posten
SPAIN^ - Correos
UNITED KINGDOM^ - Royal Post
||$24.99 (7-14 transit days*), $44.99 FedEx Priority (3-7 transit days*)
|3-4 Hats/Items**||$24.99 (7-14 transit days*), $44.99 FedEx Priority (3-7 transit days*)|
|5-8 Hats/Items**||$24.99 (7-14 transit days*), $44.99 FedEx Priority (3-7 transit days*)|
|9-12 Hats/Items**||$24.99 (7-14 transit days*), $54.99 FedEx Priority (3-7 transit days*)|
|13+ Hats/Items**||$34.99 (7-14 transit days*), $54.99 FedEx Priority (3-7 transit days*)$59.99 (7-14 transit days*), $99.99 FedEx Priority (3-7 transit days*)|
CANADA^ - ships Canadian Post
||$9.99 (7-14 transit days*)
|3-4 Hats/Items**||$9.99 (7-14 transit days*)|
|5-8 Hats/Items**||$9.99 (7-14 transit days*)|
|9-12 Hats/Items**||$14.99 (7-14 transit days*)$19.99 (7-14 transit days*)|
|13+ Hats/Items**||$24.99 (7-14 transit days*)$39.99 (7-14 transit days*)|
All Other International Addresses^
|1-4 Hats/Items**||$44.99 FedEx Priority (3-7 transit days*)|
|5-12 Hats/Items**||$54.99 FedEx Priority (3-7 transit days*)$99.99 FedEx Priority (3-7 transit days*)|
|13+ Hats/Items**||$54.99 FedEx Priority (3-7 transit days*)$99.99 FedEx Priority (3-7 transit days*)|
*Shipping time estimates are "business" transit days and do not include order processing time. Due to reasons outside of Hat Club's control, i.e. inclement weather, acts of God, delivery service strikes, etc., we must allow up to 10 business days from the ship-date for U.S. orders to arrive before declaring that they are "lost in transit" and can be reshipped. APO/FPO/Military orders must allow up to 15 business days for the same reasons listed above. All international orders must allow at least 30 days from the ship-date for the same reasons listed above. These delays are NOT normal and are listed as a precaution. Please contact us if you have questions about urgent delivery times and if you would like to verify arrival times.
**Orders over $100 U.S. may be required to ship to the billing address listed with the credit card, or to have a Verified PayPal account.
^International orders which contain several items, or which contain large headwear accessories, may require additional shipping charges. We will attempt to contact you if additional funds are needed. International orders may also be subject to duties & taxes required by their country. These duties and taxes can usually be estimated at 15-20% and must be paid to the shipping carrier upon delivery. All international orders must be shipped to the credit card billing address, unless paying by PayPal.
How do I change or cancel an order?
If you wish to make a change to, or cancel your order, please email us as soon as possible. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If your order has already been shipped, we will not be able to change or cancel the order.
If your order cannot be changed or canceled, you may either refuse delivery of shipment or ship the order back to us. You will need to pay for the return shipping and we suggest insuring the products for their retail value. Hat Club is not responsible for returned product in transit. We will not refund shipping for these orders since the order was already shipped.
What is Hat Club’s Return?
If you are unsure about your purchase, please do not wear the item(s). We will gladly issue a refund within 45 days from when your order was delivered. All items must be unworn, unwashed, and in new condition. Reminder there is a $7.99 return shipping fee, withdrawn from your return amount. Please see our Return Policy page for more details. Click here to create a return label
Is this web site secure and is my credit card information safe?
We work with some of the best security measures available on the Internet. We want you to feel comfortable that personal information such as your name, address and credit card number will be kept safe throughout your entire shopping experience.
For added safety we do not store credit card information on our web server after your order has been processed. Even after you register with our site, you have to enter your credit card information each time you make a purchase. This significantly reduces the chances of Internet credit card fraud. We use Authorize.net's secure site as our credit card processor. Please visit www.Authorize.net for more information on their high measures of internet security.
Our site is designed to only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you'll be unable to place an order through an unsecured connection.
We also use McAfee Secure to test our website daily to protect us from identity theft, phishing, viruses, and spyware. Check out our rating for yourself at McAfee.
How do you protect my privacy?
Our customers should feel confident that the above personal information is transmitted over secure servers. This information is necessary to properly process your order. Our systems limit access to this information only to employees who may need it to process your order. To complete a credit card transaction, the pertinent credit card information is securely forwarded to our credit card processor for authorization. HatClub.com guarantees that our customers will only pay for those items, which they have actually authorized.
HatClub.com collaborates with government agencies and other companies to prevent fraud. In the collaboration process, we may share information with these agencies and companies assisting us in the fraud prevention and investigation, as permitted and required by law. In no way is this information used for marketing purposes. This information is strictly used to prevent and assist fraud investigations.
Can you embroider logos or text on hats?
Unfortunately, we do not offer embroidery services at this time and are unable to create custom designed logo hats. We only supply licensed, branded, or blank style headwear.
How can I buy team or bulk orders?
Unfortunately we do not offer team or bulk orders. We also do not offer embroidery services at this time and are unable to create custom designed logoed hats. We only supply in-stock licensed, branded, or blank style headwear.
Can you guys curve the Visor before shipping?
Unfortunately, at this time we are unable to curve the visor prior to shipment.