Returns & Exchanges

Have questions about returns or exchanges that you can't find the answers to here? Call us Mon-Fri 9am-5pm (MST): 888-428-6322, or email us at customerservice@hatclub.com.  We want you to be completely satisfied with your purchase and feel secure that you can easily return your items if needed.

  

RETURNS/EXCHANGES POLICY

We will accept returns for product in its original condition and with the tags still attached, or that is defective. Refunds will only be accepted within 30 days from the date your order was delivered. Exchanges will be accepted up to 60 days from the day the package was delivered.

* Contact us at customerservice@hatclub.com or by phone at 1-888-428-6322 for a return shipping label. 

How do I return/exchange an item to HatClub.com?

  • Shipping and handling fees, including costs to ship items back to HatClub.com, are non-refundable.
  • Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for an exchange to be processed completely.
  • All items must be returned in new condition (unwashed and unworn) and with all paperwork, parts, and accessories to insure full credit and/or availability for exchange.
  • International return/exchanges instructions listed below. 

 

Please follow the instructions below for making a return or exchange:

  1. Pack the item(s) securely in a sturdy cardboard box.  Items damaged due to improper packaging will not be returned or exchanged.
  2. Enclose a copy of your original packing/order receipt with the item(s).   If you cannot send a copy of your receipt, please include your order number, billing name, contact information and address with the item(s).
  3. Enclose instructions of what you would like us to do with your item(s) (refund, exchange for different cap size, exchange for different product, etc.)
  4. EXCHANGES MUST INCLUDE A CHECK, MONEY ORDER, OR CASH FOR $5 to cover the shipping costs to send your exchange back to you (International exchanges see bottom of page). 
  5. You may ship your items to our return center listed below using the U.S. Postal Service, FedEx, UPS or other U.S. authorized mail carriers. You will assume responsibility for all shipping costs.

 

Hat Club is not responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Ship the return package to:

          Hat Club.com Returns
          2120 E. 6th St. #8
          Tempe, AZ 85281 

How do I return/exchange an item at a Hat Club retail store?
If you decide to make a return/exchange to a Hat Club store, you must bring the following items with you:

  1. Your original packing/order receipt.
  2. The credit card used for the original purchase.  Orders placed using Debit Cards will not be refunded for cash.
  3. Orders placed using PayPal MUST be returned by mail. These returns cannot be made in a Hat Club store.
  4. Shipping charges are non-refundable.

 

International Exchanges

International exchanges must cover all shipping fees. You may include a check or we can also accept PayPal payments to customerservice@hatclub.com. If you choose to pay through PayPal, please email us first.